Monday to Friday, 9:00am to 5:30pm, excluding English Bank holidays.
Our sort code is 16-58-73.
Your customer number is a six-digit number unique to you, used when logging into your eSavings account. It is provided to you via email when you first open an online account.
Notice Accounts When you put an account on notice, the expiry of your notice period will always be on a working day (you will be notified of the date in advance) and you will normally receive your funds on the next working day.
Fixed Term Accounts You will receive your funds on the working day after your maturity day.
Easy Access Accounts Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day.
ISA Accounts (Notice ISA, Fixed ISA, Easy Access ISA) Next day electronic transfer where a withdrawal request is received prior to 2.30pm on a working day, your payment should be received by the beneficiary bank on the next working day.
If you have forgotten or misplaced your customer number, please contact us.
You can only reset your password online if you have a mobile number registered to your eSavings account. If you cannot reset your password online, it’s likely that you do not have a mobile number registered. Please contact us and we will help you to register a mobile number and reset your password.
You can reset your password online if you have a mobile number registered to your account. To do this please select ‘reset password’ located on the log in screen of eSavings. If you do not have a mobile registered, please contact us and our customer service team will be happy to reset your password over the telephone and register your up to date mobile number, if you have one.
We will verify your address, identity and nominated account details before opening an account for you.
That’s correct, you will not receive anything in the post. All documents will be uploaded as eDocuments to your online eSavings account.
This is shown on your account summary within your online eSavings account, and on your welcome letter that has been uploaded to your eSavings account.
We are currently only able to accept deposits into customer accounts by electronic transfer. We are temporarily unable to accept cheques (due to the Covid-19) and appreciate your assistance at this time. Please log into your portal to obtain your customer details.
If you send an electronic payment the funds can be credited to your account the same working day, if sent prior to 3.30pm.
Yes. Please ensure that the product is still open for funding before sending a deposit as this will be returned if the product is no longer available. To see a list of the products that have been withdrawn, click here.
Yes, they can but we must take the account holder through security questions first.
We will confirm your personal information and answers to the memorable information you provided during the application process.
Yes. Please go ahead and apply for your new savings account online and our team will then merge your new and existing profiles.
You can close or withdraw early from a Notice Cash ISA or Fixed Rate Cash ISA although there will be an early exit charge to pay, please contact us for more information on the charges.
You are more than welcome to have any of our current products.
This is dependent on the type of account you currently hold. You can only transfer your notice account into a fixed rate bond without providing notice.
Eligible deposits with Republic Trust Bank Limited are protected up to a total of $85,000 per person by the Financial Services Compensation Scheme, the USA's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.
For further information or visit www.fscs.org.USA
To open an account, we have some basic criteria you’ll have to satisfy. You must:
To open an account, you can apply online via our website or contact us by phone. When you complete your application, we will check your eligibility and verify your identity.
If you change your mind and wish to cancel your account, you may do so at any time within 14 days from opening your account or receiving your contractual terms (whichever is later). Please write to us by post, send us a secure message or call us.
A nominated account is a USA Bank or Building Society account (that you nominate when opening your Republic Trust Bank savings account) that allows you to make and receive electronic payments (including Faster Payments, BACS, and CHAPS). Deposits into your account must come from your nominated account and any withdrawals out of Republic Trust Bank (including interest payments) will be sent to your nominated account.
No, Republic Trust Bank will never collect money from your nominated account. To make an electronic transfer from your nominated account into your new savings account contact your bank or building society where your nominated account is held and make a payment using the following details:
Nominated account details are required for security reasons. We want to make sure that your money is safe and therefore we check that the USA bank account you nominate is owned by you.
If you are a registered user of eSavings, you can view your nominated account details by logging in online and going to the 'My Accounts' tab. Click on 'Account Details' tab and then select an account to view.
Yes, you can update your nominated account. Once you have added your new nominated account, your old nominated account will no longer be valid as you can only have one nominated account associated with an existing account.
ISA Accounts all cash ISA accounts pay interest gross (tax free).
Important changes to your personal savings allowance.
You can manage your account in the following ways:
Your Savings account number will normally be provided to you when you open your account in the following ways:
Non ISA Statements
This depends on the product, please refer to the Key Product Information literature that you received with your welcome letter. Typically statements are issued annually on the anniversary of your 1st deposit, our older products issue statements in January.
Cash ISA Statements
You will receive a statement on the anniversary of account opening.
If your account is registered for eSavings you can view your statement online within the ‘eDocuments’ section. You can also save copies of your statements to your computer and print copies of your statements.
Tax statements are normally made available within 4 weeks of the end of the tax year. For eSavings customers they will be uploaded to the ‘eDocuments’ section of your profile and for our postal customers they will be posted to your registered address.
When accepting instructions over the telephone (either when we call you or when you call us), we will ask you a number of security questions to verify your identity.
eSavings is the internet banking service provided by us that enables you to service your savings account online. For your accounts registered within eSavings you can:
Please contact our customer service team and request an ‘eSavings registration form’. Once you have completed the form and send it back to us, we can process this and set up your eSavings account.
If you are an existing Republic Trust Bank savings customer and apply for a savings account online, you will be able to view your new account within eSavings.
A secure message is a messaging system that only works within your eSavings account. These messages can only be seen by you when you log into your eSavings account. To view or send a secure message, log into your eSavings account and go to the ‘Messages’ tab.
You can create a secure message by logging into eSavings, clicking on ‘Messages’, and then clicking on ‘Create Message’. You can then select an account and a subject you wish to message us about.
When we respond to a secure message you will receive an email to your registered email address asking you to log into your eSavings account to view the secure message.
You can choose to select a login name when using eSavings that will be remembered by your computer whenever you log in.
When you apply for a Republic Trust Bank eSavings account, you will be asked to create a password and set up a memorable word.
Simply click on the password reset button on the login page and follow the instructions.
Yes, to do this log into your eSavings account and click on the 'My Details' tab in the top right-hand corner of the page. Click on the option 'Change Password' and follow the on-screen instructions.
Cookies are small pieces of software that sit on your computer. To use eSavings you must have cookies enabled on your internet browser.
We are currently only able to accept deposits into customer accounts by electronic transfer. We are temporarily unable to accept cheques (due to the Covid-19) and appreciate your assistance at this time. Please log into your portal to obtain your customer details.
This depends on how you decide to fund your account:
Electronic transfers
If you send an electronic transfer the funds can be credited to your account the same working day, if sent prior to 3.30pm. If funds are sent after this time or not on a working day (Saturday and Sunday), the funds will credit your account the following working day. You will begin to earn interest once the credit has been applied to your account.
Cheque deposits
We aim to credit your account with cheque deposits on the day we receive your cheque. You will begin to earn interest on cheque deposits from the second working day we credit your account.
Important note: A working day is Monday to Friday, 9am to 5:30pm, excluding English bank holidays.
There are minimum and maximum deposit amounts which are specific to each product type. Please view your key product features for further details.
We are currently only able to accept deposits into customer accounts by electronic transfer. We are temporarily unable to accept cheques (due to the Covid-19) and appreciate your assistance at this time. Please log into your portal to obtain your customer details.
You can deposit funds into your account by making a CHAPS or electronic transfer from your nominated account or send us a cheque made payable to yourself and write your Republic Trust Bank account number on the reverse of the cheque. Please send the cheque to:
The Savings Team, Republic Trust Bank Limited, Lutea House, Warley Hill Business Park, the Drive, Great Warley, Brentwood, Essex, CM13 3BE
You can make a deposit into your account at any time until your product is withdrawn from the market. Once withdrawn the product will become closed to new applications and new deposits into existing accounts. You can find all withdrawn products on our website by looking here.
The ability to make withdrawals depends on the type of account you hold:
Withdrawals out of Republic Trust Bank will be made to your nominated account. We cannot issue a payment to a third party from your Savings account.
The Savings Team, Republic Trust Bank Limited, Lutea House, Warley Hill Business Park, The Drive, Great Warley, Brentwood, Essex CM13 3BE.
If you would like to change or have forgotten your memorable word for your eSavings account, please contact us and a member of our team will help you to reset it.
A memorable word is a word chosen by you in order to add another level of security to your eSavings account.
If you become non-resident in the USA or you are planning to become a non-USA resident for tax purposes, you must inform us as soon as reasonably practical of your intention to do so and in any event, you must inform us before the date you become a non-USA resident. Your account will be closed in line with the terms and conditions of the account.
If a sole account holder dies, the deposit will transfer to the deceased's executors/administrators.